Services

BUSINESS & TELECOM PLANNING		NETWORK ASSESSMENT		PROJECT PLAN / MANAGEMENT
Long-term Strategic Plans Life Cycle Management Communications Technologies: > VoIP/IP Telephony > Wireless > Contact Centers > Unified Messaging Return on Investment Total Cost of Ownership Six Sigma Process Improvement Policies, Procedures, and Processes		Phone System VoIP / IP Telephony Readiness Wireless Wide-Area Network Data Infrastructure Cabling Infrastructure Disaster Recovery Security Energy Consumption (Green Technology)		Small to Large-scale Projects Deployments, Migrations, and Upgrades Request for Information Request for Proposal Facility Planning and Moves Call Center/Contact Center design, and implementation

TELECOM EXPENSE MANAGEMENT		STAFF TRAINING		MANAGED SERVICES
Billing and Invoice Audits Carrier Costs: > Local Telephone > Long Distance > Data Network > Internet > Wireless > Television Equipment Vendor and Carrier Negotiations Centralize Management of Mobile(cell)Phones		Audit and Expense Management Telecommunications Basics Call Flow Processes Call/Contact Center Design Strategic Technology Planning Telephone Service Operations Phone Etiquette IT Staff Training Plans Updated Processes: > Change Management > Disaster Recovery		On-going Consulting and Engineering Services Outsourced Telecom Departmental Functions Interim CIO and Telecom Management

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